Our Replacement Guarantees

In the first instance if there are any initial settling in anxieties, these can be discussed and worked through. We have lots of experience helping au pairs settle and overcome issues such as cultural shock and home sickness.

1st Choice Au Pairs offers an au pair replacement guarantee of 60 days. This covers any situation where the au pair decides to move on, or where the host family decide they are not a suitable match and wish to begin with a different au pair instead.

If the host family wish to replace their au pair, we require written notification requesting a replacement and the reason for the request within the first 60 days.

We will then embark on a new search to identify candidates for consideration as suitable replacements. 28 days after the written notification of replacement, if we have been unable to offer: -

• at least 2 candidates meeting family's basic requirements (defined during initial search process)
• willing to commence work with the family within 28 days of the family's replacement request

then the family have a choice of waiting further for another suitable candidate, or to request a refund. All requests for refundsneed to be made in writing, and a full refund will be made within 7 das less £95 to cover some of the administration costs to that point.

If a host family decides after hosting one of our candidates that an au pair is not for them and they do not wish to carry on hosting with anyone else, then no refund will be given.

that if the Au- Pair or Client terminates the Engagement and the Au-Pair is no longer employed with just cause within four weeks of the date of commencement of employment, every effort will be made to find a replacement Au-Pair at no extra charge. No additional fee will be made to this on the basis that there has been no material deviation from the requirements set out in the Client Registration Form. The Client must advise East Midlands Nannies and Au Pairs of the reason for dissatisfaction with the Au- Pair within the 28 day period. If no suitable replacement can be found, a full refund will be given minus a £95 administration fee. Only one such replacement is due per introductory fee paid. This excludes au pair placements for up to 3 months (summer au pairs)

Chemistry, Intangible reasonsfor early termination of a placement

We operate a no quibble replacement replacement policy. Where a host family wish to terminate the placement because of 'chemistry' i.e. the family and/or au pair feel the engaement just isn't working due to personality differences, then we will provide a replacement au pair. The conditions for qualifying for a free replacement is that the au pair is given a minimum of 2 weeks notice (or longer if written into the invitation letter), and allowed to remain in position on full pay (in exchange for her agreed au pair duties) for the notice period or ifagreed until the replacement au pair arrives.

If this is not convenient for you and you wish the au pair to leave sooner, then a replacement will be provided providing the au pair is given a minimum of 2 weeks pay (or the agreed notice period from her letter of invitation), costs covered for her to get to the airport, and the cost of bed & breakfast for one night until she can purchase a flight home.

• If the reason for replacement is chemistry/personality/intangible we ask that your au pair is given at least 2 weeks notice, allowed to remain in position, where you continue to pay her for her agreed au pair duties until such time as we find a replacement au pair who accepts your position.
• If this is not convenient for you and you wish the au pair to leave sooner, then a replacement will be provided for reasons of chemistry/personality/intangible providing the au pair has been given 2 weeks pay as a notice leaving payment in order that she can purchase a flight home.

• Info for families
• What is an Au Pair
• Au Pair Pocket Money
• Au Pair Placement Process
• Our Fees
• Terms and Conditions
• Guarantees
• Replacement Process
• Au Pair Training
• Family Hosting Guidelines

FREE Guide

Grab your FREE guide to hosting an au pair